I have a complaint about a concert I attended. Where should I send this to?
- If your complaint relates to the actual performance or the concert’s production (i.e. sound, staging, seating), it is always best to immediately approach a venue staff member at the time as they may be able to resolve your problem there and then.
If you wish to complain about these matters after a concert, please contact us via email. Please note this email address is only monitored Monday to Friday, 10am - 6pm AEST/AEDT.
For more information on how Frontier Touring handles feedback and complaints, you may wish to read Frontier’s Complaints Handling Policy here.
- If your complaint is regarding venue facilities, venue staff or security issues, you should address your complaint directly to the venue as these are venue matters.
- If your complaint is regarding merchandising, you will need to contact the merchandising company direct. If you cannot find information about a tour’s specific merchandising company, please contact us via email. Please note this email address is only monitored Monday to Friday, 10am - 6pm AEST/AEDT.